Introduction
Intercool Air Conditioning L.L.C. (“Intercool,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://intercoolair.com/ (the “Website”), use our services, purchase our products, or otherwise interact with us.
Please read this Privacy Policy carefully. By accessing or using our Website or services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
Information We Collect
Personal Information You Provide
We may collect personal information that you voluntarily provide to us when you:
- Request a quotation or service inquiry
- Place an order for products or services
- Schedule AC installation, maintenance, or repair services
- Sign up for an Annual Maintenance Contract (AMC)
- Contact us via phone, email, or WhatsApp
- Submit a job application through our Careers page
- Subscribe to our newsletter or marketing communications
- Fill out forms on our Website
This information may include:
- Full name
- Email address
- Phone number
- Postal address (service location)
- Property type (residential/commercial)
- Payment information (processed securely through our payment processors)
- Company name and business information (for commercial clients)
- Employment history and qualifications (for job applicants)
- Any other information you choose to provide
Information Collected Automatically
When you visit our Website, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Operating system
- Device type (mobile, tablet, desktop)
- Pages visited and time spent on pages
- Referring website or source
- Date and time of visit
- Clickstream data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Website. These may include:
- Essential Cookies: Necessary for the Website to function properly
- Analytics Cookies: Help us understand how visitors use our Website (e.g., Google Analytics)
- Marketing Cookies: Used to deliver relevant advertisements (e.g., Facebook Pixel)
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our Website.
Information from Third Parties
We may receive information about you from third parties, such as:
- Payment processors
- Social media platforms (if you interact with us on social media)
- Business partners and suppliers
- Marketing and analytics providers
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Process and fulfill your orders for AC units, spare parts, and accessories
- Schedule and provide installation, maintenance, and repair services
- Manage Annual Maintenance Contracts
- Provide customer support and respond to inquiries
- Send service reminders and maintenance notifications
Business Operations
- Process payments and prevent fraudulent transactions
- Verify your identity when necessary
- Maintain accurate records of transactions and services
- Improve our products, services, and customer experience
- Conduct market research and analyze business performance
Communication
- Send you order confirmations, invoices, and receipts
- Provide updates about your service appointments
- Respond to your questions and requests
- Send promotional offers and newsletters (with your consent)
- Notify you about changes to our services or policies
Legal and Safety
- Comply with applicable laws and regulations in the UAE
- Enforce our Terms of Use and other agreements
- Protect our rights, property, and safety, and that of our customers
- Resolve disputes and troubleshoot problems
Employment
- Process and evaluate job applications
- Conduct background verification as required by UAE law
- Manage employment relationships
How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Delivery and logistics companies
- IT service providers and website hosting
- Marketing and advertising partners
- Customer relationship management (CRM) providers
- Background verification agencies (for job applicants)
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners
We may share information with authorized distributors and manufacturers of AC brands we carry (O General, Carrier, Gree, Blue Star, Clivet, etc.) for warranty purposes and service coordination.
Legal Requirements
We may disclose your information when required by law or in response to:
- Legal processes, court orders, or government requests
- Enforcement of our Terms of Use or other agreements
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
- Emergency situations involving personal safety
Business Transfers
If Intercool is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
With Your Consent
We may share your information for any other purpose with your explicit consent.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:
- The nature of the services provided to you
- Legal and regulatory requirements in the UAE
- Accounting and tax requirements (typically 5-7 years)
- Our legitimate business interests
- Ongoing contractual relationships (e.g., AMC agreements)
When your information is no longer needed, we will securely delete or anonymize it.
Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access and Correction
You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.
Deletion
You may request deletion of your personal information, subject to legal and contractual obligations.
Objection and Restriction
You may object to certain processing of your information or request that we restrict how we use it.
Data Portability
You may request a copy of your information in a structured, commonly used format.
Marketing Communications
You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us directly at info@intercoolair.com
- Calling us at +971 4289 9775
Note that even if you opt out of marketing communications, we will still send you transactional messages related to your orders and services.
Cookie Preferences
You can manage your cookie preferences through your browser settings or by using any cookie consent tools provided on our Website.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure servers and data storage
- Access controls and authentication procedures
- Regular security assessments and updates
- Employee training on data protection
- Secure payment processing through PCI-DSS compliant providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
International Data Transfers
Our operations are primarily based in the United Arab Emirates. If you are accessing our Website from outside the UAE, please be aware that your information may be transferred to, stored, and processed in the UAE or other countries where our service providers operate. By using our Website or services, you consent to such transfers.
Children’s Privacy
Our Website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.
Third-Party Websites
Our Website may contain links to third-party websites, including social media platforms, manufacturer websites, and payment processors. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices of other websites and encourage you to review their privacy policies.
WhatsApp Communications
We offer customer support and service inquiries via WhatsApp. When you contact us through WhatsApp, your communications are subject to WhatsApp’s privacy policy in addition to this Privacy Policy. Please review WhatsApp’s terms before using this channel to contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on this page with a new “Last Updated” date. We encourage you to review this Privacy Policy periodically.
For material changes that significantly affect your rights, we will provide prominent notice on our Website or notify you directly via email if we have your contact information.
Compliance with UAE Laws
Intercool Air Conditioning L.L.C. is committed to complying with all applicable data protection laws and regulations in the United Arab Emirates, including but not limited to relevant provisions of UAE Federal Law and local regulations in Dubai and other Emirates where we operate.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Intercool Air Conditioning L.L.C.
Address:
Ras Al Khor Complex
Aweer Road
Post Box No. 76947
Dubai, UAE
Email: info@intercoolair.com
Phone: +971 4289 9775
We will respond to your inquiry within a reasonable timeframe in accordance with applicable law.